Post by Ben on Aug 15, 2019 1:40:58 GMT -6
Hello there, I apologize first of all if this should not be the right section, but having seen nothing inherent in problems I think is the most appropriate.
As the title says, I have a big problem: Today is August 15th and I haven't received the game yet. On June 19th I received this email announcing the shipment:
Having purchased the Nintendo Switch version I was hoping to be able to play it on the release (June 25), but unfortunately I received nothing. I waited another couple of days and on the evening of June 27 I contacted assistance via email, and the same evening I received this reply:
I honestly found absurd not to use a traceable method in 2019, also because we are talking about an article of over 50 €, however I accepted the thing and waited as requested.
On 16 July, having received nothing yet, I contacted the assistance again and received this reply on 25 July:
Naturally I answered immediately, specifying that I had not yet received anything, and on July 31st I received this reply:
Comforted by this answer, I waited patiently for the above email to arrive, but I received nothing. I hoped that at least the game was on the way, but I still haven't received anything. So after 2 weeks I decided to contact the support again last night (August 14th), asking for a refund of what I spent to go to the store to buy the game, and this morning I received this answer:
I honestly find this situation absurd.
I trusted this project by paying a product in advance that I never received, I was promised a second expedition that apparently hasn't happened yet (It's just my hypothesis, but if they sent the game again I think who would have mentioned it in the last answer) and there is not even the possibility of receiving a refund of the amount paid, despite the fact that nothing arrived at almost 2 months from the release.
Naturally I answered the last email asking for information on why the second promised expedition did not take place, but at this point I need advice and I hope you can give it to me:
What can I do considering the situation? Is it possible that there is no protection in the event of failure to arrive?
Ps - I apologize for my bad English and long post (I tried to make it as readable and convenient as possible, and I helped myself with google translator), I hope you can help me.
As the title says, I have a big problem: Today is August 15th and I haven't received the game yet. On June 19th I received this email announcing the shipment:
"One item in your order is coming soon via your local post.
We're currently shipping slipcases for backers who will receive their copy of Bloodstained from a European or Australian warehouse! Your copy of Bloodstained will be shipped separately from its slipcase to ensure you could get the game as quickly as possible.
Please reply to this email if you have any other questions.
The customs number for these items is: UJ054295255US. This package is not able to be fully tracked; even if your tracking information stops, your package is still in route.
Your items will arrive via local post."
We're currently shipping slipcases for backers who will receive their copy of Bloodstained from a European or Australian warehouse! Your copy of Bloodstained will be shipped separately from its slipcase to ensure you could get the game as quickly as possible.
Please reply to this email if you have any other questions.
The customs number for these items is: UJ054295255US. This package is not able to be fully tracked; even if your tracking information stops, your package is still in route.
Your items will arrive via local post."
Having purchased the Nintendo Switch version I was hoping to be able to play it on the release (June 25), but unfortunately I received nothing. I waited another couple of days and on the evening of June 27 I contacted assistance via email, and the same evening I received this reply:
Hello,
There is no tracking for this package: the number provided is for customs purposes only. International shipments can take some time, but please let us know if you don't receive your package by July 15th and we'll be able to assist. Thank you for your patience, and please let us know if you have any other questions.
--
Samantha G.
There is no tracking for this package: the number provided is for customs purposes only. International shipments can take some time, but please let us know if you don't receive your package by July 15th and we'll be able to assist. Thank you for your patience, and please let us know if you have any other questions.
--
Samantha G.
I honestly found absurd not to use a traceable method in 2019, also because we are talking about an article of over 50 €, however I accepted the thing and waited as requested.
On 16 July, having received nothing yet, I contacted the assistance again and received this reply on 25 July:
Hey there Ben,
Sorry for the delayed reply! Customer service response times are slow due to a high volume of emails.
Can you confirm you have not received your order?
Please let us know as soon as possible so we can proceed with further assistance.
Thanks!
--
Alexandro A.
Sorry for the delayed reply! Customer service response times are slow due to a high volume of emails.
Can you confirm you have not received your order?
Please let us know as soon as possible so we can proceed with further assistance.
Thanks!
--
Alexandro A.
Naturally I answered immediately, specifying that I had not yet received anything, and on July 31st I received this reply:
Hey there Ben,
I've gone ahead and rescheduled your game for another shipment, you should see an email with an updated tracking number within a few days.
Thanks!
--
Alexandro A.
I've gone ahead and rescheduled your game for another shipment, you should see an email with an updated tracking number within a few days.
Thanks!
--
Alexandro A.
Comforted by this answer, I waited patiently for the above email to arrive, but I received nothing. I hoped that at least the game was on the way, but I still haven't received anything. So after 2 weeks I decided to contact the support again last night (August 14th), asking for a refund of what I spent to go to the store to buy the game, and this morning I received this answer:
Hey there ,
Unfortunately ArtPlay and 505 Games are not offering refunds. You can provide further feedback to the team directly by posting on the Official Bloodstained Forum or the Bloodstained Discord server. We’re sorry for the trouble; please let us know if you have any other questions.
--
Alexandro A.
Unfortunately ArtPlay and 505 Games are not offering refunds. You can provide further feedback to the team directly by posting on the Official Bloodstained Forum or the Bloodstained Discord server. We’re sorry for the trouble; please let us know if you have any other questions.
--
Alexandro A.
I honestly find this situation absurd.
I trusted this project by paying a product in advance that I never received, I was promised a second expedition that apparently hasn't happened yet (It's just my hypothesis, but if they sent the game again I think who would have mentioned it in the last answer) and there is not even the possibility of receiving a refund of the amount paid, despite the fact that nothing arrived at almost 2 months from the release.
Naturally I answered the last email asking for information on why the second promised expedition did not take place, but at this point I need advice and I hope you can give it to me:
What can I do considering the situation? Is it possible that there is no protection in the event of failure to arrive?
Ps - I apologize for my bad English and long post (I tried to make it as readable and convenient as possible, and I helped myself with google translator), I hope you can help me.
yey