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Post by adralmelech on Jul 2, 2019 9:22:41 GMT -6
This is probably the second worse place in the world to post this, but since 505 seems to have completely abandoned backers, I figured that I'd rather try to start a conversation here.
I'm a backer as many of you are, I’m also an enthusiast of the metroidvania genre. I usually back games on kickstarter for the lowest possible amount that allows me to get the game, that price usually matches the price that the game will have on the first ever discount or sale it has (if the game is actually good) or matches the price the game will get forever if the game is not that good, that’s in case the game turns out to be a scam, like it has happened before, but with this game it was different, having a reputable producer as the head of the project, an impressive cast and a studio like inti creates with armature studio as backup for some of the ports, my only concern was that the stretch goals were pushing the scope way to much for the game to be in time, I also remember the “transparency” by them saying upfront that they had a publisher that was going to support the project, but that it was a strategic partner and was not going to fill in the role of a traditional publisher, thanks to the funds WE provided. So being a collector as well, I jumped in with a tier that even if the game was bad, would allow me to have a piece of history of the genre.
Since I don’t want to turn this into a briefing of the project’s history, I’ll cut it down to what is relevant, deep silver had the rights for bloodstained, as soon as mighty number 9 was released and crushed, they gave the rights back to artplay, distanced from inti and brought in 505 games, 505 commited to support the game and to honor the deal with the backers, the first red light for me, was the poll, the open poll, used to assest the viability of selling the backer exclusive content, that poll that even today is up, is one of the pilars for stripping away the backer exclusive content, that’s under the lie that “selling the content had an overwhelming support”, I don’t wanna get fixed into all the fiasco that was this poll, so i’ll leave it there for now.
The cancellation of the wii u and vita versions though a low blow in my opinion, they tried to address them properly by allowing refunds and also by allowing platform change, I don’t like that cancellations but those are not close to the worse they’ve done on this journey, this post won’t follow a time line I know vita cancellation was after curse of the moon release.
Then came the curse of the moon release, they had a troubled release, but also had mitigation strategies in place, temporal steam keys for instance, Roberto from 505 never missed a chance to ensure that 505 had nothing to do with that game, it was something between artplay and inti, and that they will make sure nothing similar would happened on the release of “the main game”, a subtle change was made, curse of the moon went from being a prequel to an almost non-canon spin off.
I also won’t forget the fact that when they announced they were going to sell the backer exclusive content, roberto said something pretty stupid like “it was either that or cutting content”, why were those options to begin with? Where are your ethics dude?
A “futurepak” version was announced for retail, that could be gotten for as low as 32 usd, the starting price point for the game of 40 usd made us backers 60 and above, any tier, got effectively ripped out, but worry not because they had a plan, make a chart to try to break down the price to show that backers got a better deal, that chart had items like “backer beta demo”, just a note here, backers provided a TON of feedback for that demo, that use to be called beta-testing, and you’d get pay to do it, that beta-testing was added as if they were providing us something of value, when it was the other way around, they also threw in the curse of the moon copy that eariler roberto was so eager to distance from, now it was a proof that backers got a ton of value, this is a lie, all backers 60 and above got ripped, and a sad attempt to try to say they were not it is another proof of questionable ethics, he also priced at 10 usd a piece of cardboard that is worth a couple cents.
Then pax came, o dear pax, switch version got… valuable feedback, then our dearest lier came in to assure that all of that was due to specific circumstances.
Release window came and the fact that release was imminent and shipments to backers were not way to be seen, the guy that lies the most came in to say that anyone saying that backers wouldn’t get their copies on time was spreading misinformation, well, it turned out this time was even worse than curse of the moon, because still today, some backers don’t have their copies yet, what’s even worse? Remember that content that was backer exclusive content and we got stripped off? Well that’s widely available to anyone who can buy it, but backers don’t have it yet. Also remember all the specific circumstances that would make the switch version to run bad? It turns out that the switch version is even worse than reported at pax
This is already too long , I just wanna start a discussion about ethics, why it seems like roberto from 505 has NO ETICHS, why didn’t he pushed back in the name of backers? Why are getting such a raw deal? Why are some guys begging for what they paid for like 4 years ago and still think that somehow they are doing us a favor? Where are igarashi’s ethics in all this? Is he aware of what is going on here?
Roberto from 505 is my perception that you have no ethics, that you have no interest to honor what 505 agreed upon entering, feel free to prove me wrong, pushback your company in the name of backers to try to mitigate all the wrongs you and your company have done to backers, even if some are ok with it, you shouldn’t be able to sleep at nigh.
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Post by adralmelech on Jul 2, 2019 9:56:51 GMT -6
<blockquote class="imgur-embed-pub" lang="en" data-id="a/hDq6CUk" data-context="false" ><a href="//imgur.com/a/hDq6CUk"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script> <blockquote class="imgur-embed-pub" lang="en" data-id="a/wsK7gz7" data-context="false" ><a href="//imgur.com/a/wsK7gz7"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script> <blockquote class="imgur-embed-pub" lang="en" data-id="a/NOZZqRB"><a href="//imgur.com/a/NOZZqRB"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script> These are just few examples of hundreds of backers that are in the dark of when or even if they'll get what they pledged for, is already pretty bad that despite them paying for years in advance for the game they don't get it on launch, but it shows a complete lack of ethics to not provide not even a glimpse of an official response to them.
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Post by adralmelech on Jul 2, 2019 9:57:48 GMT -6
These are just few examples of hundreds of backers that are in the dark of when or even if they'll get what they pledged for, is already pretty bad that despite them paying for years in advance for the game they don't get it on launch, but it shows a complete lack of ethics to not provide not even a glimpse of an official response to them.
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Post by purifyweirdshard on Jul 2, 2019 10:06:19 GMT -6
Release window came and the fact that release was imminent and shipments to backers were not way to be seen, the guy that lies the most came in to say that anyone saying that backers wouldn’t get their copies on time was spreading misinformation, well, it turned out this time was even worse than curse of the moon, because still today, some backers don’t have their copies yet, what’s even worse? Remember that content that was backer exclusive content and we got stripped off? Well that’s widely available to anyone who can buy it, but backers don’t have it yet. I don't know if you mean I said this or Roberto or someone else, but it always was possible and did happen that a certain number of people didn't get their copies on time. Almost all people did, though, within reason to their shipping situation, location and varying release time in different countries. I wouldn't doubt something like 100 cases or more popped up in the KS comments that they didn't get their copies somehow, but 100 is likely less than 0.2% of the physical copies. Problems with shipping/receipt of items of any sale have a margin of loss and issues, on average, and the average is most commonly going to be >0.2% - I think something more like 1% is seen as acceptable as it can be, accounting for many things largely out of the shipper's hands. To further crop that number, a certain amount of those guys likely missed an update, didn't fix their address, or were expecting something that isn't supposed to be there yet. Curse of the Moon had zero codes go out for entire consoles/regions for up to two weeks, and in the case of PSN Asia not at all (to my knowledge). Inti did a great job with the game, but publishing is not their thing. There isn't a comparison there, still, more isolated problems aside. The part about the "Remember that content that was backer exclusive content and we got stripped off? Well that’s widely available to anyone who can buy it, but backers don’t have it yet" - I think you're just misunderstanding something or not informed there - the backer content (Iga's Back Pack) is not available to anyone except Steam/GOG backers and non-backers. I have a code for it sitting in my survey. It's not out at all for anyone yet on consoles, but should be this week. Otherwise, Angel-Corlux should get a tag so he can see and respond (this is Roberto). edit: Question may come around first, if he's able to/would like to chip in here.
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Post by adralmelech on Jul 2, 2019 10:15:28 GMT -6
I'm not sure who you are and tbh I don't really care, but going out of your way to say that the % of backers not having their copies is acceptable is another demonstration of how ethics are lost here. I received 1 of my copies just recently and because I updated shipment (the rest who knows!, actually i do but because i spoke to fangamer as soon as i spotted something shady going on, but an update regarding the whole situation is no where to be seen). You wanna know my opinion? 505 should have 2 equally important priorities right now: 1.- Get the switch version working decently 2.- Do a personal follow up to every backer that doesn't yet have his copy just yet
And eventually try to remedy the whole situation of devaluating the 60 USD+ tiers.
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Post by nathatruc on Jul 2, 2019 11:14:53 GMT -6
I didn't get my switch physical copy, tomorrow is the last day of the estimated delivery timeframe they gave, they said that my game is shipped from the shipwire warehouse in the netherlands, it's less than 6 hours from my house. I'm not the only one just look at the comments on kickstarter. Ijust wanna play the game.
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Post by purifyweirdshard on Jul 2, 2019 11:19:02 GMT -6
I'm Brent Taylor. I'm sure you suspected as much!
Yes, in any large and especially international shipping endeavor, a certain amount of things are lost because of myriad conditions, a lot of which are beyond control of either party or completely beyond what could have been reasonably prepared for. That doesn't relate at all to ethics. You could argue it'd be more ethical to not be blunt about it and instead they provide sweet lies, kick the problem down the road and insincere apologies, but that's not what I'd want or consider ethical. The campaign has been instead honest, not blamed others for issues and has meant what it has said. I have a high standard against duplicity myself and even seeing everything as deep as I have, I've not found any.
I have full faith likewise in Fangamer that they will sort out and make right any shipping issues. You guys won't be hanging long, they're the best. If someone has not already, they should email them at orders@fangamer.com, give them your order # and all information you have available, and await the response. Sending duplicate emails to them may push you down on the queue.
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Post by 4blackout on Jul 2, 2019 11:27:01 GMT -6
While I don't like to single out a specific person as personally responsible, there have indeed been quite a few hiccups along the way in this Kickstarter project. I would also like all of the points being brought up in this topic to be officially addressed. But I suspect a lot of it comes down to the simple truth that backing a game on Kickstarter isn't the same as buying a product. It's more like investing money to make the project happen in the first place. The fact that some of the backers get the game and some goodies is just a small thank you from the developers. Complaining about the "thank-you cookie" being too small is rather silly when you think about it.
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Post by adralmelech on Jul 2, 2019 11:32:25 GMT -6
I'm Brent Taylor. I'm sure you suspected as much! Yes, in any large and especially international shipping endeavor, a certain amount of things are lost because of myriad conditions, a lot of which are beyond control of either party or completely beyond what could have been reasonably prepared for. That doesn't relate at all to ethics. You could argue it'd be more ethical to not be blunt about it and instead they provide sweet lies, kick the problem down the road and insincere apologies, but that's not what I'd want or consider ethical. The campaign has been instead honest, not blamed others for issues and has meant what it has said. I have a high standard against duplicity myself and even seeing everything as deep as I have, I've not found any. I have full faith likewise in Fangamer that they will sort out and make right any shipping issues. You guys won't be hanging long, they're the best. If someone has not already, they should email them at orders@fangamer.com, give them your order # and all information you have available, and await the response. Sending duplicate emails to them may push you down on the queue. The reason of why i largely regard shipment unethical too is that preparation to ship backer GAMES started just a week before the release of the game. They knew what and where to ship, they knew how many copies and for what platforms they needed months in advance, they are a large distributor , they have awareness of how long each mail service get, and they fulfilled first for retail, they could have come out with a way to fulfill at the same time, yet they decided to ship the copies to fangamer and let them deal with it with no where near enough time to do so, that's unethical, because even at that point, they were saying copies were going to be on time, regardless that they most likely knew better.
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Post by bradd80 on Jul 2, 2019 11:40:13 GMT -6
Yeah I have always felt ripped off when they announced the game would be 40 dollars retail. And all I got for being a backer was a cheap cardboard sleeve that is apparently worth 6 bucks somehow. I can see the CURSE OF THE MOON digital copy being part of that package. So that was 10 dollars in value. Is the IGA backpack DLC supposed to be what 4 bucks. But in no way shape or form was the DEMO something that should be considered value.
Also how badly they handled the switch port and how they are completely ignoring sane suggestions like Allowing people to change DLC codes and ore give out STEAM codes that cost them nothing to the switch backers so they can have an enjoyable game. The switch version and its issues alone show how tone deaf they are to the customers and backers.
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Post by Arcueid Brunestud on Jul 2, 2019 11:43:22 GMT -6
Yeah I have always felt ripped off when they announced the game would be 40 dollars retail. And all I got for being a backer was a cheap cardboard sleeve that is apparently worth 6 bucks somehow. I can see the CURSE OF THE MOON digital copy being part of that package. So that was 10 dollars in value. Is the IGA backpack DLC supposed to be what 4 bucks. But in no way shape or form was the DEMO something that should be considered value. Also how badly they handled the switch port and how they are completely ignoring sane suggestions like Allowing people to change DLC codes and ore give out STEAM codes that cost them nothing to the switch backers so they can have an enjoyable game. The switch version and its issues alone show how tone deaf they are to the customers and backers. Kickstarter isn't for buying or preordering a game, it's for showing your support to a campaign you like.
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Post by adralmelech on Jul 2, 2019 11:47:21 GMT -6
Yeah I have always felt ripped off when they announced the game would be 40 dollars retail. And all I got for being a backer was a cheap cardboard sleeve that is apparently worth 6 bucks somehow. I can see the CURSE OF THE MOON digital copy being part of that package. So that was 10 dollars in value. Is the IGA backpack DLC supposed to be what 4 bucks. But in no way shape or form was the DEMO something that should be considered value. Also how badly they handled the switch port and how they are completely ignoring sane suggestions like Allowing people to change DLC codes and ore give out STEAM codes that cost them nothing to the switch backers so they can have an enjoyable game. The switch version and its issues alone show how tone deaf they are to the customers and backers. Kickstarter isn't for buying or preordering a game, it's for showing your support to a campaign you like. US legal system and FTC is not agree with you, US legal system labels kickstarter as a preorder system, indiegogo is the one that labels everything as "donations". Not even kickstarter is agree with you.
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Post by Nezuto on Jul 2, 2019 11:48:51 GMT -6
It's ok to be upset for particular reasons with how things were handled, but it's not ok to be an asshat.
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Post by adralmelech on Jul 2, 2019 11:51:53 GMT -6
It's ok to be upset for particular reasons with how things were handled, but it's not ok to be an asshat. Who is being an asshat? because i'm pretty sure i'm just asking about ethics and about treating fairly the backers, it doesn't matter if you are happy with the game, the thing is that backers are not being treated fairly.
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Post by Arcueid Brunestud on Jul 2, 2019 11:53:36 GMT -6
Kickstarter isn't for buying or preordering a game, it's for showing your support to a campaign you like. US legal system and FTC is not agree with you, US legal system labels kickstarter as a preorder system, indiegogo is the one that labels everything as "donations". Not even kickstarter is agree with you. Think again. This is what Kickstarter thinks. Keywords being: "support they need to make their ideas a reality". That is the intention of Kickstarter. You get rewards for contributing, but that isn't the same as buying or preordering. If it was, you could return your product. US legal system and FTC are not Kickstarter.
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Post by Nezuto on Jul 2, 2019 11:56:38 GMT -6
Not disagreeing with you, but you're coming across a tad more rude than necessary. Didn't say I was happy or not with things and I've been burned several times by their poor decision making, but being rude won't help anything. I believe I've also stated several times, in the past, that I'm NOT a fan of 505 at all.
But, I digress, my point was that it's fine to be royally pissed with things, but no reason to be a dick over it, either. Most of what you've said is a very valid issue, it's the way it's being said/read that may come across as being an ass.
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Post by adralmelech on Jul 2, 2019 11:59:16 GMT -6
US legal system and FTC is not agree with you, US legal system labels kickstarter as a preorder system, indiegogo is the one that labels everything as "donations". Not even kickstarter is agree with you. Think again. This is what Kickstarter thinks. Keywords being: "support they need to make their ideas a reality". That is the intention of Kickstarter. You get rewards for contributing, but that isn't the same as buying or preordering. If it was, you could return your product. US legal system and FTC are not Kickstarter. This actually in KS's ToS: 4. How Projects Work Most of our Terms of Use explain your relationship with Kickstarter. This section is different — it explains the relationship between creators and backers of Kickstarter projects, and who’s responsible for what. This is what you’re agreeing to when you create or back a Kickstarter project. Kickstarter provides a funding platform for creative projects. When a creator posts a project on Kickstarte r, they’re inviting other people to form a contract with them. Anyone who backs a project is accepting the creator’s offer, and forming that contract.
Kickstarter is not a part of this contract — the contract is a direct legal agreement between creators and their backers. Here are the terms that govern that agreement: When a project is successfully funded, the creator must complete the project and fulfill each reward. Once a creator has done so, they’ve satisfied their obligation to their backers. Throughout the process, creators owe their backers a high standard of effort, honest communication, and a dedication to bringing the project to life. At the same time, backers must understand that when they back a project, they’re helping to create something new — not ordering something that already exists. There may be changes or delays, and there’s a chance something could happen that prevents the creator from being able to finish the project as promised. If a creator is unable to complete their project and fulfill rewards, they’ve failed to live up to the basic obligations of this agreement. To right this, they must make every reasonable effort to find another way of bringing the project to the best possible conclusion for backers. A creator in this position has only remedied the situation and met their obligations to backers if: they post an update that explains what work has been done, how funds were used, and what prevents them from finishing the project as planned; they work diligently and in good faith to bring the project to the best possible conclusion in a timeframe that’s communicated to backers; they’re able to demonstrate that they’ve used funds appropriately and made every reasonable effort to complete the project as promised; they’ve been honest, and have made no material misrepresentations in their communication to backers; and they offer to return any remaining funds to backers who have not received their reward (in proportion to the amounts pledged), or else explain how those funds will be used to complete the project in some alternate form. The creator is solely responsible for fulfilling the promises made in their project. If they’re unable to satisfy the terms of this agreement, they may be subject to legal action by backers.The sad part for this project is that they disclaimed that they'd have external funds, that complicates the whole "we ran out of funds" apology (that would actually foce them to declare bankruptcy to ensure they indeed have no funds, that would automatically put for auction any remaining assets of them, like the IP of bloodstained, so that wouldn't be a free pass either)
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Post by purifyweirdshard on Jul 2, 2019 12:06:58 GMT -6
Nezuto I realize what you said was not direct, but let's not go down the path of name-calling here (this goes for all).
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Post by Nezuto on Jul 2, 2019 12:20:59 GMT -6
Nezuto I realize what you said was not direct, but let's not go down the path of name-calling here (this goes for all). Not a problem, I'll take my leave on this topic, as I know where it's heading and I should've just kept my mouth shut. Not saying that in a rude manner, as I was originally going to put better input into matters, but after seeing how it's going it will be better if i just don't participate at all. Had mainly wanted to state that I fully understand the being ticked over various things that have happened over the course of the development process, but that they were coming across a bit too rudely. My own fault for my choice of words, really, but I am a rather blunt type of person.
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Post by adralmelech on Jul 2, 2019 12:29:28 GMT -6
Nezuto I realize what you said was not direct, but let's not go down the path of name-calling here (this goes for all). Not a problem, I'll take my leave on this topic, as I know where it's heading and I should've just kept my mouth shut. Not saying that in a rude manner, as I was originally going to put better input into matters, but after seeing how it's going it will be better if i just don't participate at all. Had mainly wanted to state that I fully understand the being ticked over various things that have happened over the course of the development process, but that they were coming across a bit too rudely. My own fault for my choice of words, really, but I am a rather blunt type of person. Well man i'm not the type of person that gets easily offended i was just asking if you were referring to me and why, i just want 505 to acknowledge they have a ton of pending resolutions with the backers. I got one of my games late and i can cope with that, but there are a lot of people, even hardcore supporters that are striving to get any sort of support to know the whereabouts of their games. This whole thing with ethics is because i feel they took a path that just benefits them completely forgetting about backers and well, backers gave a ton of money, we shouldn't be disregarded like this.
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