inherit
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selenapond
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selenapond
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Post by selenapond on Dec 26, 2017 17:42:11 GMT -6
Alright, I already read and made a post in the other thread related to this, but here's my problem.
Regardless of if I copy/paste or click the link, I get a mismatched key error. I got copies of the game using both Kickstarter and the Slacker Backer and have the same issue regardless of which link I use. They are all linked to the same E-mail.
I do need to make some changes to what I have currently listed for my desired copies, and am not sure how to proceed with getting this fixed.
Can anyone please help me with how I need to go about this?
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XombieMike
Administrator
Fifty Storms 
Posts: 4,009
inherit
Administrator
236
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XombieMike
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xombiemike
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Post by XombieMike on Dec 26, 2017 17:48:35 GMT -6
selenapond Have you used the link Fangamer sent you in your survey email? Try that. If you still don't have any luck, email orders@fangamer.com and I'm sure they will help you out when they are back in the office.
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inherit
854
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Mar 3, 2018 17:00:13 GMT -6
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selenapond
9
Oct 30, 2015 20:24:35 GMT -6
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selenapond
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Post by selenapond on Dec 27, 2017 8:15:00 GMT -6
selenapond Have you used the link Fangamer sent you in your survey email? Try that. If you still don't have any luck, email orders@fangamer.com and I'm sure they will help you out when they are back in the office. I did, but there was no luck. I'll try E-mailing them and see if that gets me anywhere. Thank you for the info. |
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purifyweirdshard
Administrator
Administrator 
Calling from Heaven
Posts: 3,789
Staff Mini-Profile Theme: Example 2
inherit
Administrator
210
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1
Nov 22, 2024 16:16:48 GMT -6
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purifyweirdshard
Calling from Heaven
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purifyweirdsoul
Staff Mini-Profile Theme: Example 2
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Post by purifyweirdshard on Dec 27, 2017 8:34:17 GMT -6
Yes, that is generally the step that gets this kind of thing resolved. Let us know.
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inherit
854
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Mar 3, 2018 17:00:13 GMT -6
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selenapond
9
Oct 30, 2015 20:24:35 GMT -6
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selenapond
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Post by selenapond on Jan 12, 2018 22:24:33 GMT -6
Hey guys, just wanted to let you know that support was able to get everything straightened out for me. Took a little time due to the hoidays, but everything is A-OK now.
Thank you for the support. Can't wait to see you all in the game.
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yey